Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below.
D.L. writes: A friend advised me of a one-year bond from Investec which offered a good return, so I checked the website and spoke to a helpful adviser who was not pushy, and I agreed to invest £25,000.
When I was making the payment transfer, my bank – Santander – asked the usual questions about sending money to a previously unknown account and mentioned potential fraud, but without detailing how to check any indications.
I now know that I was dealing with a clone of the real Investec, and the clone’s existence was known to Santander, so I think the bank should shoulder some of my loss.
A good result: The unexpectedly good news though, is that Santander is refunding the entire…