Hundreds of thousands of fraud victims across the UK are being let down by their banks after seeking advice and compensation, according to research from Which?
The consumer champion found that customers struggled to get through to their bank after they had been a victim of a scam, and that even after they did get through the levels of support were often poor with refunds often being refused.
Eighteen per cent of those who took part in the survey were dissatisfied with the support from their banks after being scammed. Given that the Office for National Statistics estimates there were 4.6 million bank fraud offences in the year to the end of March, this suggests more than 900,000 people are being let down by their banks.
The survey also found that a third of victims of a scam or attempted fraud said that their bank did not offer advice or resources to help them better protect themselves in the future.
Of the people who…