Doxim, the customer communications management (CCM) and engagement technology provider focused on serving financial and regulated markets, has introduced an omnichannel CCM solution in the UK.
Doxim’s CCM has been designed to empower customer experience leaders and business users to own the shift from print to digital. To allow customers to truly excel and take advantage of omnichannel communications while realizing the business value of client interactions, Doxim’s CCM platform includes the appropriate tools to enable more connected and improved customer experiences.
In a post-COVID world, it has become even more important for companies to adopt new ways of communicating while still offering a personalized experience. This is also true for financial services, insurance, and public sector businesses where clients want the same levels of service they’re used to, even if they can’t access them at physical locations.