More and more, customers are taking control of their experience. Amazon.com is a perfect example of how a company has given complete control to its customers. They can research products, compare prices, learn from customer reviews and ratings, and more. That’s self-service at every step of the customer’s journey. Even when it comes to getting customer support, Amazon encourages a self-service solution before talking to one of its customer service agents. And regarding that customer support, Jeff Bezos, the founder of Amazon, said, “The best customer service is if the customer doesn’t need to call you, readmore
Caitlyn Jenner, the Olympian turned reality show celebrity who announced her bid for California governor last month, declared her first policy position Saturday, and it is squarely in-line with her Republican base. The most famous transgender athlete in the world is opposed to transgender girls playing sports according to their gender identity. “It’s an issue of fairness,” Jenner tweeted, “and we need to protect girls’ sports in our schools.” Jenner tweeted a story by TMZ, which she said approached her on her morning coffee run Saturday. The transphobic headline screamed: “If You're a Biological Boy ... YOU SHOULDN'T readmore
Among other things, Amazon’s 2021 first quarter results confirm its long-standing strategy, which I first talked about early in 2018 and touched on again toward the middle of 2019: vertical integration as a logistics operator. The company revealed an 80% increase in its capital investments earmarked for logistics-related operations, both in its fleets of vans, planes and trucks, as well as new warehouses, with the aim of becoming its own end-to-end logistics operator, which would be a huge coup for both private courier companies and, in many countries, national mail operators. By 2019, Amazon was already carrying almost half of its own shipments in readmore
“By way of statistics, in January 2020 there were about 75,000 immigrant visa cases pending at the National Visa Center ready for interviews. Thirteen months later, in February 2021, there were 473,000 – about six to seven times greater. The snapshot gives you an idea of how much longer the line has gotten since the beginning of the pandemic. It’s important to note, too, that this number doesn’t include the entirety of that queue. It doesn’t include cases already at embassies and consulates that have not yet been interviewed or applicants still gathering the necessary documents before they can be interviewed, and readmore
Nexon Co., the South Korean online gaming company founded by billionaire Kim Jung-ju, said it has bought $100 million worth of bitcoin amid a rebound in the cryptocurrency. Tokyo-listed Nexon joins a growing list of global companies, including Elon Musk’s electric carmaker Tesla, that have invested in the digital currency. Nexon’s bitcoin investment represents less than 2% of the company’s cash hoard as of December 2020. “In the current economic environment, we believe bitcoin offers long-term stability and liquidity while maintaining the value of our cash for future investments,” said Owen Mahoney, president and CEO of Nexon. invest $1.5 billion in readmore
Singapore-based gaming gear company Razer has established a $50 million fund focused on environmentally-friendly startups as its peers across the tech space chase millennials and extra dollars by stressing eco-friendliness. The fund, called Razer Green Fund, emerges a month into Razer’s 10-year plan to “preserve nature and protect the environment” through renewable energy and carbon-neutral projects, the company said in a statement. Over time, Razer, founded and led by Singaporean billionaire Min-Liang Tan, plans to make gamers worldwide “contribute to green causes,” the statement adds. “Asian technology companies are morphing into global stakeholders,” says Abishur Prakash, a Toronto-based author on readmore
When Americans think about the contributions of immigrants to the defense of the nation we should recall there was a time when it appeared unlikely America would even be a nation. Alexander Hamilton played an important role in America’s early years and Thomas Paine galvanized public opinion with Common Sense, but Friedrich von Steuben played the most critical military role of any immigrant during America’s fight for independence. In a way, he was America’s first employment-based immigrant. In 1777, Friedrich von Steuben, a former Prussian officer, met with Benjamin Franklin, the colonies’ ambassador to France, and Franklin’s readmore
Earlier today, Representatives Anthony Gonzalez (R-Ohio) and Emanuel Cleaver (D-Missouri) reintroduced their Student Athlete Level Playing Field Act, which they claim will ensure that college athletes have the opportunity to monetize their name, image, and likeness. However, this proposed bill seems to do more to protect NCAA interests than those of college athletes. Indeed, the bill potentially may harm the long-term interests of college athletes in at least four separate ways. First, Representatives Gonzalez and Cleaver’s proposed bill includes language that implies a college athlete would not be considered an employee under federal law. This language is troubling because, readmore
I first visited Old Trafford at the age of seven, when my father took me to see Manchester United play a third round FA Cup tie. On the way there he told me the story of Duncan Edwards and the tragedy of the Munich Air Disaster, of manager Matt Busby battling for his life to then take his Busby Babes to domestic and European glory. Despite a bitterly cold January afternoon, the atmosphere in the floodlit ground was unforgettable, and I was kept warm by the red white and black scarf my grandmother had knitted at record speed. Though I readmore
While airlines aren’t out of the woods yet, the recent uptick in booking volumes are a welcome sign for the industry. So, as airlines emerge from this "holding pattern" of hyper-focus on cash conservation and survival, some interesting and potentially long-lasting dynamics are developing. One of those is airlines’ approach to the business travel segment, and how they are adjusting their strategy in response to its recovery. Leisure gaining more mindshare from airlines Pre-pandemic, market share growth in the business segment – given its high yield, relative inelasticity and very loyal nature – was front and center for most readmore
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