Almost half consumer complaints involve online transactions

 Almost half consumer complaints involve online transactions

Rosol delivers his speech before virtually launching the campaign.

KUCHING (July 16): Complaints on online transactions made up 45.2 per cent of total complaints received by the Domestic Trade and Consumer Affairs Ministry as of June this year, said deputy minister Datuk Rosol Wahid.

He said while the government is promoting the development of eCommerce, it is also a double-edged sword as fraud, scams, and other cyber-crimes via eCommerce and digital platforms have increased directly, correlating with digital business success.

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“In 2020 alone, there were a total of 11,511 (33.2 per cent) complaints on online transactions recorded by the Ministry, which is an increase compared to 5,416 (24.7 per cent) complaints received in 2019.

“These complaints have been steadily rising, and as of June 2021, it was one of the most frequent complaints received by the Ministry at 45.2 per cent…

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